At Mecca Tiles, we pride ourselves on providing expert advice on choosing the right products for your project. We want you to be satisfied with your purchase and enjoy the quality and style of our tiles.
However, we understand that sometimes things may go wrong and you may receive a faulty product. If this happens, please contact us as soon as possible and we will arrange for a full refund or replacement of the defective item. Please note that you will need to provide proof of purchase and photos of the fault.
Please be aware that we do not accept returns or exchanges for any other reason than a product defect. This means that we do not offer refunds or exchanges if you change your mind about your purchase or if you order the wrong quantity or size of tiles. Therefore, we strongly advise you to check your order carefully before finalizing it and to seek our professional guidance if you have any questions or doubts.
We also remind you that it is your responsibility to inspect the goods thoroughly before installation. We will not accept any claims for faulty products after they have been installed, as this may indicate improper handling or installation by the customer or a third party. We recommend that you hire a qualified and experienced tiler to install your tiles and follow the manufacturer’s instructions.
By purchasing from Mecca Tiles, you agree to abide by this refund and returns policy. Thank you for choosing us for your tiling needs.

Need help?

Contact us at info@meccatiles.com.au for questions related to refunds and returns.